We recently announced our new, expanded subscription offerings for those who subscribe directly on ultiworld.com.
Moving forward, we will be discontinuing signing up for subscriptions on VHX, but existing VHX customers will retain and renew their subscription on VHX as long as they like.
If you want one of the new, expanded subscriptions, you should pay for it on ultiworld.com and then connect your VHX account. Once you do that, the system will automatically cancel your recurring payments on VHX (so you are only paying on Ultiworld) and leave a shortcut to your video products on the Ultiworld My Settings page for future ease-of-access. The price will end up being comparable if you choose a Full or Plus Plan, but you will get the added benefits of the new subscriptions in addition to the same video access as your current VHX subscription.
What are the differences in the subscription video benefits? Classic Games vs. Full Subscription vs. Early Access?
Our Classic Games Package is a small selection of great games that Ultiworld has filmed over the years available for all subscriber tiers.
The Full Subscription lets you watch all the content we have on VHX: past, present, and future.
Early Access is available for Plus Subscribers and provides immediate archive access to all of our livestreamed games on YouTube (completed livestreams are otherwise unavailable while they are being moved to VHX which usually takes 12-24 hours).
How do I access the videos on VHX? I already paid for a subscription on Ultiworld, but VHX is telling me I still need to subscribe?
You can find the Classic Games Package as well as all the rest of our video archives on VHX. To access the videos with an Ultiworld subscription, go to ultiworld.com/my-settings and either connect your subscription to an existing VHX account (if you’ve bought video products from us before) or create a new VHX account. Then the videos will automatically become accessible on VHX and the settings page will have shortcuts to all your VHX video products for future ease-of-access.
If VHX continues to tell you to subscribe when you try to watch a video, make sure that you are logged in on VHX, that your Ultiworld account is connected to your VHX account, and that your subscription is still active. If you continue to receive this message, email [email protected] and we will make sure you can access your videos.
Can I download videos from my subscription?
Downloading games directly is not an option except for those teams that opt to get a Team Pack.
However, the VHX apps that power our video library offer ‘offline sync,’ a feature that allows you to pre-load games to your devices for viewing without an internet connection. For 95% of our users, this feature should solve the biggest reason for wanting to be able to download games: to watch on the go.
If you feel strongly about being able to directly download games, please email us at [email protected].