If you have questions about your Ultiworld account or subscription, try checking out the Subscribe page to compare differences between our various plans or our Frequently Asked Questions page for answers to some common issues.
If you still have questions, don't hesitate to submit a support ticket or email [email protected]. Customer support is available on weekdays (and weekends when we are livestreaming) and generally will be able to respond to your request within 1-2 business days.
If you have a question specifically about the Vimeo or VHX platform (e.g. a problem with the video player itself), you can check out their help page or contact their support team.